fc77's Privacy Policy — Your Data Is Our Responsibility

1 Introduction & Purpose

fc77 places the highest importance on its users' privacy. The main purpose of this Policy is to clearly inform you about what types of information we collect, why we collect it, and how that information is used, stored, and kept secure.

By registering on our platform, logging in, or using any of our services, you consent to the processing of your information under this privacy policy. This Policy may be updated from time to time, and we will make every effort to notify you appropriately of any changes.

2 What Information We Collect

The following types of information may be collected when you register on the fc77 platform and use our services:

2.1 Information Provided Directly

• Full name, email address, and mobile number
• Date of birth (for age verification)
• Payment method details — necessary information relating to bKash, Nagad, Rocket, Upay, or bank accounts
• Documents provided for identity verification (where applicable)
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and language settings
• Session information — login time, time spent on the platform, pages visited
• Gaming activity history and transaction records
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

Information may be collected from trusted third-party service providers for the purposes of fraud prevention, age verification, or identity confirmation. Information collected in this way will be used only for the specific purpose for which it was gathered.

3 Purpose of Using Information

Collected information is used for the following legitimate purposes:

• Account Management: Completing the registration process, verifying accounts, and maintaining profiles.
• Service Delivery: Running gaming, betting, and transaction services smoothly.
• Financial Transactions: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers.
• Security & Protection: Detecting and preventing fraud, money laundering, and other illegal activities.
• Age Verification: Ensuring that the platform is used only by those aged 21 or above.
• Customer Support: Resolving issues through 24/7 live chat and email support.
• Communications: Sending important service-related notifications and updates.
• Service Improvement: Analysing user experience to improve service quality.
• Legal Compliance: Fulfilling obligations under applicable laws and regulations.

4 Data Storage & Security

fc77 takes industry-standard technical and organisational measures to protect your information. Our data protection practices include:

4.1 Technical Protection

• All data transmissions are secured using SSL (Secure Socket Layer) encryption technology.
• Passwords and sensitive information are stored in encrypted form.
• Regular security audits and vulnerability assessments are conducted.
• Firewall and access control systems are maintained to prevent unauthorised access.

4.2 Retention Period

Your information will be retained for as long as your account remains active or as necessary to provide services. Even after an account is closed, certain information may be retained for a defined period as required by applicable law to meet legal obligations or resolve disputes.

5 Sharing Information with Third Parties

fc77 never sells your personal information to third parties. However, information may be shared in certain circumstances:

5.1 Service Providers

We work with trusted third parties for payment processing, identity verification, fraud prevention, and technical infrastructure management. These partners are given access only to the information necessary for their specific tasks and are bound to follow our privacy standards.

5.2 Legal Obligations

Information may be disclosed to fulfil court orders, lawful requests from government authorities, or requirements under applicable law. In such circumstances, we will provide only the minimum information necessary.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance, and the new entity will be committed to providing the same standard of privacy protection.

6 Cookie Policy

The fc77 platform uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for the platform's core functionality — maintaining login sessions, ensuring security, and so on.
• Functional Cookies: Used to remember your preferences and settings — language selection, display preferences, and so on.
• Analytics Cookies: Help improve service quality by analysing how the platform is used. Data from these cookies is generally aggregated and anonymous.

You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may affect some key features of the platform.

7 Your Rights

As a user of fc77, you have the following rights over your own information:

• Access: You have the right to receive a copy of the information we hold about you.
• Correction: You can request that any inaccuracies or incomplete details in your information be corrected.
• Deletion: In certain circumstances you can request that your personal information be deleted, though some information may need to be retained for a defined period due to legal obligations.
• Objection to Processing: You have the right to object to your information being processed for specific purposes.
• Data Portability: You can request your information in a structured, commonly used format.
• Withdrawal of Consent: You may withdraw your consent at any time, though this will not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team. We provide assistance 24/7 via live chat and at the email address [email protected].

8 Child Protection

The fc77 platform is strictly for those aged 21 or above only. We do not intentionally collect any personal information from minors.

Through the age verification process at registration, we ensure that our platform is not accessible to minors. If we receive information that a minor has opened an account, we will immediately close that account and delete the associated information.

If a parent or legal guardian suspects that their minor child is using our platform, please contact us immediately.

9 International Data Transfers

Our platform's infrastructure may be operated across servers located in various countries. As a result, your information may be processed or stored outside Bangladesh.

Wherever information is transferred, we ensure that appropriate safeguards are in place and that data processing is carried out in accordance with the standards of this privacy policy.

10 Changes to the Policy

fc77 reserves the right to review and update this privacy policy as needed. For significant changes, we will notify you in the following ways:

• By displaying a prominent notice on the platform
• By sending a notification to your registered email address
• By updating the "Last Updated" date at the top of this page

If you continue using the platform after changes have been made, you will be considered to have accepted the updated policy. We recommend that you review this page regularly.

11 Safer Gaming & Responsible Behaviour

Alongside protecting your information, fc77 also prioritises responsible gaming. We may analyse data about your gaming activity to identify potentially problematic behaviour and reach out if necessary — this is done for your protection.

To learn more about responsible gaming, please read our Responsible Gaming page.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available within the platform
• Language: Support is available in both Bengali and English

We will take your complaint seriously, review it carefully, and do our best to resolve it as quickly as possible. Your privacy is a fundamental responsibility for us, and we are committed to always being worthy of your trust.